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RETURNS, REFUNDS AND EXCHANGES POLICYHow To Return An Item
Your item must be in its original unused condition to be returned unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. Please visit our returns portal in the link below to initiate the returns process and obtain your return authorization. https://www.vicenzoleather.com/a/returns
Please include a copy of your order information in the return box.Return Exceptions
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.Restocking Fee
We do not charge a re-stock fee but you will be responsible for the original shipping and handling that you paid on the order.Exchanges
If your item is in like new condition, you may exchange your item for a different size or color.
SHIPPING POLICYAll orders are shipped within 48 hours Monday - Friday 8am - 5pm. Where shipping over $100 is free Our policy is simple: We'll ship almost anything on over $100 site to anywhere in the United States—even Alaska, Hawaii and Puerto Rico—for free. No minimums. No kidding Carriers
We use the following carriers to deliver our orders: USPS, UPS, FedEx and DHL.Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout-page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.International Shipping
Enjoy $15 shipping to Canada for all orders.
All other international orders ship for a flat $39.95.
Alternately, you may enjoy reduced international shipping rates through our partners MyUS and Borderlinx. MyUS and Borderlinx allow overseas customers the ability to forward any order from Vicenzo Leather to their International shipping address. If you live overseas and are interested in receiving Vicenzo Leather' products, please visit our partners MyUS or Borderlinx to learn more about their freight forwarding service to international addresses. Vicenzo Leather is not responsible for any charges applied by any freight forwarding companies. Sign-up for yUS and Borderlinx below.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.